Service Level Agreements

Why is a (SLA) Recommended?


If your companies computers / network is maintained on a regular basis, you will enjoy the following benefits:

  • Systems Reliability
  • System Performance
  • Availability and uptime
  • Minimal Downtime


A service Level Agreement is a contract for work between Jacqs Computers cc and its clients that contains the terms of the agreement as understood by both parties. These (SLA’s) are individually customized to our clients needs as no two companies needs are identical.